Over the years, enterprises invested enormous amount of money to restructure the organization, improve the operation efficiency, raise the level of service quality and of course, try to reduce operating expenses. In reality, more headcounts have been added and more workloads have been imposed so as to solve the above problems. For example, more staff were recruited to improve the coordination of intra- or inter-departmental activities and workloads on collecting service indicators, etc. Nonetheless, inaccuracy, incompleteness and delay cannot be prevented when human intervention is involved.

In the areas of operation flow and document handling, today, over 90% of the enterprises are still processing and passing around hardcopy documents, sending and receiving piles of documents within the department or from another department within the building or a building which is several miles away. The handling of hardcopy documents implies "delay" and while coordinating intra- or inter-department activities means another layer of delay.

ecWIS helps remove the enterprises' disconnects, and unloading their burden from handling hardcopy documents. It changes the ways of operating the enterprises, and significantly improves the operation efficiency, not to mention about cost savings, accuracy, effective management, etc.

By integrating ecWIS, a multi-lingual workflow and imaging solution with your application systems, we further expand the scope of business operation automation and controls including exception handling. For example, when processing a credit card application request, the processing staff scans the application form together with the associated documents through the standard scanner that supports either TWAIN and ISIS standards. Utilizing OCR technology, ecWIS will capture relevant data from the images and pass the data directly to the legacy systems for processing. ecWIS supports auto-indexing feature which automatically reads the bar codes or pre-printed reference numbers on the documents and indexes the documents by batch. ecWIS supports more than 20 types of image formats such as TIFF, JPG, BMP, GIF, etc. Using the image, the processing staff can check for discrepancies, completeness, and the accuracy of the data against the hardcopy documents before sending the data for processing. There are also a variety of tools that one can use to manipulate and enhance the images such as stamps, notepads, highlights, shapes, voice recorder and text boxes etc. ecWIS supports more than 25 types of stamps such as "Assigned", "Approved", "Important", etc. With ecWIS, everything is well managed, efficient and effective.

With ecWIS, the corporation can enforce process control to ensure the adherence to corporate standards, reduction of loopholes, and prevention of unnecessary interference to the rules and regulations.

ecWIS helps remove the enterprises' constraints of geographical locations of various departments and it virtually puts all the parties together. Delivering or receiving piles of document is not needed. Besides, ecWIS provides a sophisticated search engine for locating the stored document. In real life, documents get easily misfiled and sometimes the outdated documents are resided in warehouse, which is several miles away.

ecWIS boosts the service quality by shortening the time cycle of serving the customers' needs. For example, if a credit card holder reports card lost and requests for an immediate replacement before his next flight, the call center staff handles the call and the supervisor will be alerted for approval. After the approval process, a request is automatically routed to the card embossing department, and in parallel, a message will be routed to the mailing department for pick up and delivery of the replacement card to the cardholder.